Refund Policy
Refund Policy
-------
Returns
Our return policy lasts 30 days from the time you received your order. If that time has elapsed, then we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Also, it must be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Shipping
To return your product, please e-mail us at info@petozy.com and we will provide you the address and instructions to return your item.
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Please use a trackable shipping service or purchase shipping insurance. We can't guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please check your method of payment account first. It usually takes up to 10 business days for the refund to be posted to your account. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at info@petozy.com
Sale items (if applicable)
Only regular priced items may be refunded. Sale/discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange and item, then you will have to return the item back to us to receive a refund. Then purchase the item you want on our website.